Legal information
Version in force as of 29 September 2026
These General Terms and Conditions of Sale (the “Terms”) set out the rights and obligations of the parties in connection with the online sale of the products offered on the website available at sneakoutlet.com, together with all of its sub-domains, language versions and any variations thereof (together, the “Site”).
The Site is operated under the trade name SneakOutlet (the “Seller”, “we”, “our” or “us”). Full identification of the operator of the Site is provided in the Legal Notice, which forms an integral part of these Terms.
The Site is an international sales website, accessible from many countries and offering delivery to all countries that can be selected at the time of ordering. These Terms are intended to apply uniformly to all customers, whatever their country of residence or delivery, subject only to any mandatory legal provisions that may apply to them.
In these Terms, the following words, whether used in the singular or the plural, have the following meanings:
These Terms apply, without restriction or reservation, to all sales concluded by the Seller with Customers through the Site. They prevail over any other document, including any general purchasing conditions of the Customer, unless expressly agreed otherwise in writing and in advance by the Seller.
The Customer declares that they have read and accepted these Terms before placing their Order. Confirming an Order constitutes full, complete and unreserved acceptance of these Terms. The Customer confirms that they have the legal capacity to enter into a contract and, where acting on behalf of a legal entity, that they are duly authorized to bind it.
The Seller reserves the right to amend these Terms at any time, without notice, in particular to reflect changes in its business, offers, partners or regulations. The Terms applicable to an Order are those in force and published on the Site on the date that Order is confirmed. The Customer is advised to keep a copy of the Terms in force on the date of their Order.
The Seller's failure to rely on any provision of these Terms at any given time shall not be construed as a waiver of its right to rely on it subsequently.
The Site is freely accessible to any Customer with Internet access. Costs of accessing and using the telecommunications network remain the Customer's responsibility. The Seller uses reasonable means to ensure continuous access to the Site, without guaranteeing permanent availability. Access to the Site may be suspended, limited or interrupted at any time, in particular for maintenance, updates, security reasons or in the event of force majeure, without giving rise to any compensation.
Placing an Order does not require creating an account. The Customer undertakes to provide accurate, complete and up-to-date information and not to impersonate any third party. The Seller may offer the Customer the option of verifying their email address by means of a code in order to make it easier to enter their details on subsequent Orders.
The Products offered for sale are those shown on the Site on the day the Customer consults it, while stocks last. As stocks are limited and may change at any time, in particular as a result of simultaneous Orders, a Product or size being shown as available does not guarantee its availability.
Photographs, visuals, videos, descriptions, size guides, conversion charts and information shown on the Site are provided for guidance only and have no contractual value. Variations in color, material, finish, packaging, labelling or fit may occur, in particular due to screen settings, production batches or differences between brands. Such variations shall not engage the Seller's liability or constitute grounds for cancellation or complaint, without prejudice to the right of return provided for in Article 12.
Size conversions (EU, US, UK, centimetres) are given for guidance only; it is the Customer's responsibility to check the size suited to their feet. Packaging (boxes, paper, accessories) may vary and does not form part of the essential characteristics of the Products.
The Seller reserves the right to change its range at any time, to withdraw any Product from sale or to change its characteristics, without notice. Should an ordered Product turn out to be unavailable after the Order has been confirmed, the Seller will inform the Customer as soon as possible and refund the corresponding amount, to the exclusion of any other compensation. The Seller may, if it sees fit, offer the Customer a replacement Product, which the Customer is free to accept or decline.
Product prices are shown in the currency displayed on the Site at the time of the Order. They exclude shipping costs, which are shown to the Customer before the Order is confirmed, in the Order Summary. Prices shown in a currency other than the euro are converted by the Seller on the basis of exchange rates it determines; the amount charged is the amount shown in the Order Summary.
The Seller reserves the right to change its prices at any time without notice. Products are invoiced on the basis of the prices in force when the Order is confirmed. No price reduction or Offer made after the Order may give rise to a refund, credit or compensation.
Crossed-out prices, reference prices and discount percentages shown on the Site are provided for information and correspond to a reference price determined by the Seller; they do not constitute any commitment regarding prices charged by third parties.
In the event of an obvious material error affecting the price or description of a Product (in particular a derisory or manifestly incorrect price, whatever its cause, including computer or human error), the Seller shall not be bound to deliver the Product at the incorrect price and may cancel the Order, even after it has been accepted and payment has been collected, subject to a full refund of the sums paid.
Orders are shipped with import duties and taxes paid: the duties and taxes normally payable on import into the country of delivery are borne by the Seller and included in the price paid by the Customer.
However, depending on the regulations of the country of destination, certain customs administrations, tax authorities or Carriers may claim additional taxes, duties, charges, handling fees, clearance fees, customs presentation fees or any other amount that the Seller could not foresee. Such additional amounts are the sole responsibility of the Customer, who undertakes to pay them so that their Order can be delivered.
The Customer is solely responsible for complying with the regulations applicable to the import of the Products into their country. Refusing to pay the sums claimed, or being unable to clear the Order through customs due to the Customer, shall be treated as a refusal of delivery and Article 10.5 shall apply. Delays resulting from customs formalities shall not engage the Seller's liability.
The Seller may, at its sole discretion, make Offers of any kind. Offers are by nature temporary, changeable and revocable. The Seller may at any time, without notice, without giving reasons and without giving rise to any compensation, create, modify, suspend, shorten, extend or end any Offer, or change its conditions, amounts, eligible Products or duration. The validity period of an Offer, even where it is indicated or accompanied by a countdown timer, is never guaranteed.
Unless expressly stated otherwise:
The amount of any discount actually granted is exclusively the amount calculated and shown in the Order Summary before payment. That amount prevails over any other presentation, wording or communication relating to the Offer, whether on the Site, in an email, on social media or in any other medium. By confirming their Order, the Customer accepts the amount so calculated.
If all or part of the Products in an Order that benefited from an Offer are returned, the amount refunded is recalculated according to the Products kept by the Customer and the conditions of the Offer. If the Products kept no longer meet the conditions of the Offer, the benefit granted is deducted from the amount refunded. Any gift or Product offered as part of an Offer must be returned if the Products on which it was conditional are returned, failing which its value will be deducted from the refund.
The Seller reserves the right to refuse, cancel or withdraw the benefit of an Offer, and where appropriate to cancel the Order concerned, in the event of abusive, fraudulent, repeated or automated use, use contrary to the purpose of the Offer or to these Terms, or in the event of an obvious error in the presentation of the Offer.
8.1 Steps. To place an Order, the Customer selects the Products and, where applicable, their size, adds them to their cart, then enters their contact details and shipping address, chooses a shipping method and a payment method, checks the Order Summary and proceeds to payment. The Customer is able to check the details of their Order and its total price, and to correct any errors, before confirming it.
8.2 Temporary reservation. Products added to the cart may be temporarily reserved, for a period shown for information purposes. Once that period expires, the Products are no longer reserved and become available again to other Customers.
8.3 Formation of the contract. The sale is only definitively concluded once full payment of the price has been confirmed by the payment provider. A confirmation email summarising the Order is then sent to the Customer at the email address they provided. The Customer is advised to keep this email and their order number.
8.4 Accuracy of information. The Customer is solely responsible for the accuracy and completeness of the information provided when ordering, in particular their name, shipping address, phone number and email address. The Seller shall not be held responsible for the consequences of an input error or incomplete information (delay, non-delivery, delivery to the wrong address, additional costs).
8.5 Refusal and cancellation. The Seller reserves the right to refuse or cancel, at any time and without having to give reasons, any Order that appears abnormal, suspicious or potentially fraudulent, any Order placed in breach of these Terms, any Order for a quantity manifestly inconsistent with personal use, or any Order from a Customer with whom there is a dispute, an unpaid amount or a history of abuse. The Seller may also ask the Customer for any relevant supporting document (identity, address) before shipping the Order. In such cases, any sums collected are refunded, to the exclusion of any other compensation.
8.6 Changes. Once confirmed, an Order can in principle no longer be changed. Any request for a change (address, size, Product) must be sent to customer service as quickly as possible; the Seller will endeavour to accommodate it if the Order has not yet been prepared, without any guarantee.
The price is payable in full on the day of the Order. Payment is made online, by one of the methods offered at the time of the Order, including card (Visa, Mastercard, American Express), Apple Pay, Google Pay or PayPal. The payment methods offered may vary depending on the country, device or Order amount, and may be changed at any time.
Payments are processed by specialised payment providers on secure pages. The Seller never has access to the Customer's full card details and does not store them. The Customer warrants that they are fully authorized to use the chosen payment method and that it gives access to sufficient funds.
The Seller reserves the right to suspend or cancel any Order in the event of a refused payment authorization, partial payment, payment incident or suspected fraud. Any bank charges, exchange commissions or currency conversion fees applied by the Customer's financial institution remain the sole responsibility of the Customer, including in the event of a refund.
Any abusive payment dispute (chargeback) with a bank or payment provider, in particular for an Order delivered in accordance with these Terms, may result in the suspension of pending Orders and the recovery of the sums due together with the costs incurred.
10.1 Delivery area. The Seller delivers to all countries offered at the time of the Order. The list of countries served may be changed at any time. The Seller may refuse delivery to an address or area presenting particular delivery difficulties (remote areas, PO boxes, parcel forwarders, restricted areas).
10.2 Methods and lead times. Shipping methods, their rates and their indicative lead times are shown to the Customer before the Order is confirmed. The lead times shown on the Site correspond to those usually observed; they may vary depending on the destination, the Carrier and the circumstances of transport. The Customer acknowledges that delivery may reasonably take up to twenty-one (21) Business Days from dispatch, without this period constituting a delay giving rise to a claim. Preparation times, estimated delivery dates and transit times are given for guidance only and do not constitute a firm commitment. They may in particular be extended during busy periods, sales, holidays, bad weather, strikes, customs checks or any event beyond the Seller's control.
10.3 Delays. A delivery delay may not give rise to cancellation of the Order, nor to the payment of damages, penalties, indemnities or compensation of any kind. If a parcel has not been delivered within twenty-one (21) Business Days of dispatch, the Customer is invited to contact customer service, which will open an investigation with the Carrier. Any reshipment or refund is subject to the outcome of that investigation.
10.4 Tracking and receipt. A tracking number is sent to the Customer on dispatch, where the shipping method allows. The Customer must check the condition of the parcel in the presence of the courier and, if the parcel is damaged, opened or incomplete, make precise and substantiated reservations with the Carrier, and inform the Seller within forty-eight (48) hours, with photographs. Failing this, the parcel shall be deemed to have been delivered complete and in good condition, and no claim on this basis will be accepted. The “delivered” status shown in the Carrier's tracking is proof of delivery.
10.5 Failed delivery. In the event of a failed delivery attributable to the Customer (incorrect or incomplete address, prolonged absence, parcel not collected in time from the pick-up point or post office, refusal of the parcel, unpaid taxes, impossibility of contacting the Customer), the parcel is returned to the Seller. The Seller may, at its choice, reship the Order at the Customer's expense, or refund the price of the Products less the initial shipping costs, the return costs charged by the Carrier and any handling costs incurred.
10.6 Transfer of risk. The risks of loss, theft and damage to the Products pass to the Customer as soon as the parcel is handed over to the Carrier, except where the Customer has chosen a shipping method that includes loss and damage insurance, in which case the Seller will, under the conditions of that method, replace or refund the lost or damaged parcel after investigation by the Carrier. In all other cases, the Seller will nevertheless assist the Customer in their dealings with the Carrier, without this constituting any acknowledgement of liability.
10.7 Partial deliveries. The Seller reserves the option of shipping an Order in several parcels, at no additional cost to the Customer.
Ownership of the Products only passes to the Customer once the Customer has paid the price in full, whatever the date of delivery of the Products.
12.1 Principle. Because we want our Customers to order with complete confidence, the Seller gives the Customer, wherever they are in the world, the option of returning a Product that does not suit them within thirty (30) calendar days of the delivery date shown in the Carrier's tracking. This return policy is a commercial option granted by the Seller, under the conditions and within the limits described in this article.
12.2 Prior request. Before sending anything, the Customer must submit a return request to customer service, via the Contact page, stating their order number, the Product(s) concerned and the reason for the return. The Seller will then tell the Customer the procedure and return address to use. No return will be accepted without prior approval; any parcel returned without approval, to an incorrect address or after the deadline may be refused, without refund.
12.3 Condition of Products. Products must be returned new, unworn (other than brief indoor try-on on a clean surface), unwashed and unaltered, in their original condition, in their original box in good condition (not damaged, written on or taped directly) placed inside protective packaging, together with all their labels, accessories, laces, paper and packaging elements. A Product's original box forms an integral part of the Product.
12.4 Return costs and risks. Return shipping costs are borne entirely by the Customer, whatever the country from which the return is shipped, as are any duties, taxes and customs fees relating to the return. Return shipping is at the Customer's sole risk: the Seller shall not be held responsible for a return parcel that is lost, stolen or damaged. The Customer is strongly advised to use a tracked and insured shipping method and to keep their proof of postage and tracking number, which alone constitute proof of shipment.
12.5 Inspection and refund. On receipt, returned Products are inspected. If the return complies with these conditions, the Seller refunds the price of the returned Products, less any benefits related to an Offer (Article 7), within fourteen (14) days of receiving and approving the return. The refund is made to the payment method used for the Order. Initial shipping costs, return costs and any duties, taxes and customs fees are not refunded. The Seller may, at its choice, offer the Customer a credit note of equivalent value, usable on the Site for the period stated when it is issued.
12.6 Refused returns. Any Product returned incomplete, worn, used, dirty, washed, damaged, altered, without its original box or in a damaged box, with an odour or signs of use, or returned after the deadline, will be refused. It will be held at the Customer's disposal for thirty (30) days or reshipped at the Customer's sole expense, without any refund. After that period, the Product will be deemed abandoned. The Seller may also, at its discretion, make a partial refund taking account of the depreciation observed.
12.7 Excluded Products. The following are excluded from the return option, except in the event of non-conformity: Products whose non-returnable nature is indicated on their product page or when ordering, care, hygiene or consumable products whose packaging has been opened, gift cards, and Products offered as part of an Offer when returned on their own.
12.8 Exchanges. The Seller does not offer direct exchanges. A Customer wanting another size or Product returns the original Product following the procedure above and places a new Order, to benefit from available stock as quickly as possible.
12.9 Abuse. The Seller reserves the right to refuse return requests and future Orders from a Customer whose behavior is abusive, in particular in the event of repeated or systematic returns.
If the Customer receives a Product with a manufacturing defect or that does not match their Order (wrong model or size attributable to the Seller), they must inform customer service within fourteen (14) days of delivery, stating their order number and attaching clear photographs of the Product, the defect, the size label and the packaging.
After reviewing the claim and, where applicable, the Product, the Seller will offer, at its choice, to replace the Product (subject to availability), issue a credit note or refund the Product. In this case only, the costs of returning the defective or non-conforming Product are borne by the Seller, according to the procedure it provides. No return should be made before customer service has given its approval.
The following do not constitute a defect: normal wear and tear of the Products, damage resulting from misuse, unsuitable use (in particular intensive sporting use of lifestyle models), accident, lack of care, unsuitable washing or alteration by the Customer, and slight imperfections inherent in manufacturing processes and materials (visible glue, slight asymmetries, color variations) that do not affect use of the Product.
For any question, request for information or complaint, the Customer may contact customer service via the Contact page or by email at contact@sneakoutlet.com, stating their order number. The Seller endeavours to reply as quickly as possible, normally within twenty-four (24) business hours, without this period constituting a commitment.
The Seller is bound only by an obligation of means in respect of all of its obligations. To the fullest extent permitted by applicable law:
The Seller shall not be held liable for failure or delay in performing any of its obligations where this results from force majeure or an event beyond its reasonable control, including: natural disaster, epidemic, pandemic, fire, flood, war, conflict, riot, terrorist attack, strike (including at Carriers or service providers), disruption of transport or postal services, border closures, decision of a public authority, import or export restrictions, failure of telecommunications or electricity networks, cyberattack, or failure of a supplier or service provider. Performance of the obligation is then suspended for the duration of the event; if it lasts more than sixty (60) days, either party may terminate the Order concerned, in which case the Seller will refund the sums received for Products not delivered.
All elements of the Site (including text, photographs, visuals, videos, logos, trademarks, trade names, graphic design, layout, structure, databases and software) are protected by intellectual property rights and remain the exclusive property of the operator of the Site or its partners. Any reproduction, representation, extraction, adaptation or use, in whole or in part, without prior written authorization is strictly prohibited and may give rise to legal action.
Manufacturers' trademarks, model names and logos that may be mentioned on the Site belong to their respective owners and are mentioned solely to identify the Products. Their mention does not imply any affiliation, partnership or endorsement by those owners.
The personal data provided by the Customer is necessary to process their Order and manage the commercial relationship. It is processed in accordance with our Privacy Policy, which the Customer is invited to read.
Computerised records kept in the systems of the Seller and its service providers under reasonable security conditions shall be considered proof of communications, Orders and payments between the parties. Orders are archived on a reliable and durable medium. Emails exchanged between the Customer and the Seller have evidential value.
The Customer agrees that communications relating to their Orders (confirmation, shipping, tracking, customer service) may be sent to them electronically. The Customer may also receive communications about their cart, new arrivals and the Seller's Offers; they may opt out at any time using the unsubscribe link included in every email.
If any provision of these Terms is declared null, unlawful or unenforceable, in whole or in part, it shall be deemed not written, without affecting the validity of the other provisions, which shall retain their full force and effect. The provision concerned shall then be replaced by a valid provision that comes as close as possible to the original intention of the parties.
These Terms, the Legal Notice, the Privacy Policy and the Order Summary constitute the entire agreement between the parties relating to the Order. These Terms may be offered in several languages; each language version has the same value.
These Terms and the sales they govern are subject to the laws applicable in the Abu Dhabi Global Market (ADGM), United Arab Emirates, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods.
In the event of a dispute, the Customer undertakes first to send a written complaint to customer service in order to seek an amicable solution. No action may be brought before the expiry of a period of thirty (30) days following receipt of that complaint. Failing an amicable resolution, any dispute relating to the formation, interpretation, performance or termination of these Terms shall fall within the exclusive jurisdiction of the courts of the ADGM (ADGM Courts).
These Terms apply without prejudice to the rights that the Customer, when acting as a consumer, derives from the mandatory legal provisions of their country of residence, which cannot be excluded by contract.
