Legal information
Version in force as of 29 September 2026
At SneakOutlet (“we”, “our” or “us”), our customers' trust is essential. This Privacy Policy aims to inform you, clearly and transparently, about how we collect, use, store and protect personal information about you when you visit the website sneakoutlet.com (the “Site”), place an order, contact us or receive our communications.
We are committed to handling your personal information with the utmost care, in accordance with the data protection regulations applicable in the countries where we operate, and solely for the purpose of providing our services and improving your customer experience.
Full identification of the operator of the Site, who is the controller of your data, is provided in the Legal Notice.
This Policy applies to all personal information collected through the Site, our emails and our exchanges with our customer service, whatever the country from which you access the Site. It does not apply to third-party websites to which the Site may link, which have their own policies and for which we accept no liability.
By using the Site, you acknowledge that you have read this Policy. If you do not accept the practices described in it, we invite you not to use the Site.
We only collect information that is useful for our services, which falls into the following categories:
We do not collect your card details: payments are processed directly by our secure payment providers, and we never have access to your full card number. We do not knowingly collect information about minors; the Site is intended for adults or persons authorized by their legal guardian.
The information collected is used exclusively to provide you with a quality service and improve your customer experience, and in particular to:
We process your information where this is necessary to fulfil your order, where we have a legitimate interest in doing so (improving our services, security, fraud prevention), where the law requires it, or with your consent where this is required.
We never sell, rent, transfer or trade your personal data. It is never shared with third parties for commercial or advertising purposes.
Only the information strictly necessary to fulfil your order is shared, and only to the extent it is useful to them, with our trusted partners: payment providers (to process your payment), carriers (to deliver your parcel and, where necessary, contact you) and technical providers that allow us to run the Site and send you our emails. These partners are required to keep your information confidential and secure and may not use it for any other purpose.
We may also disclose certain information where required by law, at the request of a competent authority, or where necessary to protect our rights, prevent fraud or ensure the safety of our customers.
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, loss, destruction, alteration or disclosure. Exchanges with the Site are encrypted, payments are made on our providers' secure pages, and access to your information is strictly limited to the people who need it to process your orders and requests.
Although we do everything we can to protect your information, no method of transmission over the Internet or electronic storage is completely infallible. You also contribute to this security by protecting access to your email address and your devices.
As the Site is international, your information may be processed, stored or transferred in countries other than your country of residence, whose data protection laws may differ. In such cases, we ensure that your information benefits from an appropriate level of protection and security, in accordance with this Policy.
We only keep your information for as long as necessary for the purposes for which it was collected:
At the end of these periods, your information is deleted or anonymized.
The Site uses cookies and local storage technologies on your device. They are mainly used to run the Site (cart, item reservation, remembering your preferences, language, currency and order details on your device, security) and to measure traffic in order to improve your experience.
You can block or delete cookies and local storage at any time in your browser settings. Please note that some features of the Site, in particular the cart, may then no longer work properly.
When you place an order or enter your email address on the Site, we may send you emails about your order, your cart, our new arrivals and our offers. You can unsubscribe from marketing emails at any time and free of charge, using the unsubscribe link included in each of them or by contacting us. Emails strictly related to processing your orders will continue to be sent to you.
Depending on the regulations applicable in your country of residence, you may have rights over your personal information, including the right to access it, to have it corrected or deleted, to restrict its use, to object to its use for marketing purposes, to withdraw your consent at any time where processing is based on it, and to receive the information you have provided to us in a commonly used format.
To exercise these rights, simply write to us at contact@sneakoutlet.com, stating your request and the email address used for your orders. To protect your information, we may ask you to confirm your identity before acting on your request. We endeavour to reply as quickly as possible. If you believe your rights have not been respected, you may also contact the competent data protection authority in your country.
We may change this Policy at any time, in particular to reflect changes in our services or regulations. The applicable version is the one published on the Site, whose update date appears at the top of the page. We invite you to consult it regularly.
For any question about this Policy or your personal information, you can contact us at contact@sneakoutlet.com or via the Contact page.
